Responsible Gaming:
Your safety is our priority
vid7 believes that online gaming is enjoyable only when played responsibly — our tools and guidelines help you stay in control.
Why is responsible gaming important?
Online gaming is a modern form of entertainment. At vid7, we want every player to play with enjoyment, safely, and within their own means. However, in some cases, if gaming becomes a habit and starts to affect other areas of life, it is important to be alert.
Responsible gaming means setting your own budget, sticking to time limits, and treating gaming as entertainment — not as a source of income. vid7 always places the wellbeing and safety of its players first.
Remember: Online gaming is only for those aged 21 and above. Please confirm your age before creating an account at vid7.
We want to ensure that gaming on our platform always remains fun and controlled. On this page you will find all the information on self-exclusion, deposit limits, time-out, and how to get support.
vid7's Safety Tools
Set a Deposit Limit
At vid7, you can set your own limit on how much you deposit each day, each week, or each month. Setting this limit removes the risk of spending beyond your budget. Reducing a limit takes effect immediately, however a cooldown period applies when increasing one.
Time-Out Feature
If you feel you need a short break, you can use the time-out feature to temporarily pause your account for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will be completely disabled.
Self-Exclusion
If you feel there is a longer-term problem, choose self-exclusion — it gives you the option to close your account for anywhere from 6 months to permanently. While exclusion is active, no new account can be opened. Activate it with the help of the support team.
Reality Check Reminder
At regular intervals, vid7 will remind you how long you have been playing. These reminders keep you aware of your actual situation and help you take a break at the right time.
Loss Limit Setting
After losing a set amount, your account will be locked automatically. Set this limit yourself and protect yourself from further losses. Reducing the limit takes effect immediately.
24/7 Support Service
For any issue, contact us through vid7's live chat or email. Our support team, available in both Bengali and English, is by your side seven days a week, twenty-four hours a day.
21+ Age Verification
Warning: vid7 is only for those aged 21 and above. Accounts belonging to minors are prohibited and will be closed immediately upon discovery.
Online gaming and betting is an adult form of entertainment. Age verification is mandatory when creating an account at vid7. We do not collect information from minors and do not allow them to create accounts.
If you suspect someone you know is using vid7 while underage, please inform us through live chat or email. We will take prompt action.
Parents are advised to use parental control software on their devices to prevent children from accessing online gaming sites.
Signs of Problem Gaming
Most players enjoy gaming in a healthy way. However, sometimes it can become a problem. If the following signs appear in yourself or someone close to you, it is worth being alert:
- Betting beyond your budget or playing again to try to recover lost money.
- Wanting to stop gaming but being unable to control yourself.
- Prioritising gaming over family, friends, or work.
- Going into debt or borrowing money from others because of gaming.
- Lying to family or friends about your gaming activity.
- Feeling restless, irritable, or anxious when not gaming.
- Turning to gaming to relieve stress or sadness.
If you notice any of the above signs in yourself, contact vid7 via live chat or email. We will help you activate self-exclusion or time-out.
How to Use the Safety Tools
Log in to your vid7 account
First, log in to your vid7 account and go to the "Account Settings" section. All responsible gaming tools can be found here.
Set a deposit or loss limit
From the "Limit Settings" option, set your daily, weekly, or monthly deposit limit and loss limit. Reducing a limit takes effect immediately.
Activate time-out or self-exclusion
If needed, choose "Time-Out" or "Self-Exclusion". Once self-exclusion is activated, the account will be completely closed for the set period.
Contact support
If you have any difficulty in the settings or need direct help, contact vid7 via live chat or email at [email protected]. Our Bengali-speaking team is active 24/7.
Core Principles of Responsible Gaming
vid7 believes it is possible to build healthy gaming habits by following a few simple rules. Here are some tips:
Set a budget: Only spend money that you can afford to lose without it affecting your day-to-day life. Never treat gaming as a source of income.
Manage your time: Keep a set time limit for gaming each day. Do not let it affect your sleep, family, or work time.
Treat losses as a cost: There is no guarantee of winning on every bet. Accept losses as a normal cost of entertainment.
Take breaks: Do not play for long stretches at a time. Taking regular breaks helps keep your decision-making sharp.
While playing on the vid7 platform, if you ever feel that gaming is having a negative effect on your life, do not delay — contact our support team right away or activate self-exclusion from your account settings.
Frequently Asked Questions
Play safe, stay happy
Use all of vid7's safety tools and enjoy gaming responsibly. See our FAQ for more information.